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CLEANING CONTRACTOR FAQ's
What if the client asks extra tasks not on the order?
Answer: You should only do tasks that are on the checklist and confirmation email. Only if you have time left at the end of a clean can you do extra tasks not on these lists. Call AAHC for advice and we will explain to the client.
If a customer cancels - do I still get paid?
Answer: If a customer cancels the job, there is no payment.
I’m sick need to cancel jobs, will I be charged?
Answer: Unless you provide us with a medical certificate, you will be charged a cancellation fee of $50 for each customer cancelled within 24 hours of the job.
I damaged something during the clean - What do I do?
Answer: Take a picture and email it to us at firstname.lastname@example.org then call the office for advice
I can’t make my sheduled jobs today, what do I do?
Answer: CALL or SMS 0490221978 as soon as you are aware that you cannot work – Cancellations fees may apply
What equipment do I bring to each job?
- Kitchen spray & wipes
- Bathroom spray & wipes wipes
- Microfiber wipes & sponges
- Mirror/ glass product – duster/ cloth
- Dusting product – duster/ cloth
- Hard floor product
- Wooden floor product
- Vacuum + mop
- A towel
All the cleaning materials and the equipment you purchase and use may be tax deductable. Please consult with your Tax Agent
Will customer provide cleaning equipment & products?
All general cleaning products listed should be supplied by the house owner.
- Spray wipes and cloths
- Equipment – vacuum cleaner &
- Mop & bucket
Sometimes customer supplied materials may be too old or outdated. You may have to charge optional products if customer don’t meet the essential requirements for the job. Please explain to the customer all the optional charges before you use the products and make sure that customer gives you clear go a head before you start.
In most cases we ask cleaners to bring enough products and materials without a charge to do the job if this problem occurs for the first time.