TERMS & CONDITIONS OF REGISTRATION
A . " Service Provider " means Silk Aurora Pty Ltd trading as All About Home Cleaning (AAHC) ABN
50 122 433 461 and any other entity to which the Service Provider otherwise assigns its rights;
B. " Client " means any person or persons for whom the Service Provider has allocated a
Domestic/House Cleaning Contractor within the last twelve (12) months regardless of how they
are introduced to the Service Provider ; and
C. " Placement Fee " means the commission or fee payable by a Client of the Service Provider to the
Service Provider for its placement service, which placement fee may be varied by the Service
Provider from time to time on the giving of no less than two (2) weeks' notice.
By submitting my application as an Independent Domestic/House Cleaning Contractor to the
Service Provider for its consideration, I confirm my agreement to the terms and conditions of the
Service Provider's privacy policy and to All About Home Cleaning Terms and Conditions of
Registration :
1. I represent and warrant to the Service Provider that:
a. I am honest, trustworthy, reliable, dependable and physically capable of carrying out
the duties of a Domestic/House Cleaning Contractor and shall conduct myself at all
times in such a manner in the performance of services for Clients and in my relationship
with the Service Provider ;
b. I have never been charged with or convicted of any criminal offence that has not
otherwise fully been disclosed by me to the Service Provider and I am not aware of any
circumstances that are likely to lead to me being charged with or convicted of a
criminal offence;
c. I have never been discharged or terminated by an employer or customer for matters
relating to fraud, dishonesty or stealing;
d. The Service Provider has made no promises or guarantees that placements with Clients
will be offered to me or about the frequency of any placements offered and accepted by
me;
e. I am an Independent Domestic/House Cleaning Contractor and assume all risk related
to placements I carry out through the Service Provider and there is no relationship of
employer and employee between the Service Provider and me;
f.
I am responsible to effect and maintain my own licenses and insurances that are
required by law or the Service Provider to effect and maintain and to provide my own
equipment and cleaning products when I provide services to Client s as an Independent
Domestic/House Cleaning Contractor . I acknowledge that is the case even though the
Service Provider may maintain its own public liability policy;
g. I may decline to accept any work offered to me by the Service Provider at my
discretion; and
h. The Service Provider may remove me from its register of Approved Independent
Domestic/House Cleaning Contractors at any time at its sole discretion.
2 . I shall carry out my duties as an Independent Domestic/House Cleaning Contractor in
accordance with instructions given to me by each Client of the Service Provider for whom I work
and each Client will pay me for services I provide to the Client .
3 . If directed to do so by the Service Provider , I will collect from each Client , and pay to the Service
Provider (or as directed by the Service Provider ) the Client's Placement Fee within seven (7) days
of collection of the Placement Fee .
4 . I will not charge in excess of the fees prescribed by the Service Provider from time to time and
will provide each Client with a receipt for my services following each service.
5 . The Service Provider is not responsible or liable for the payment of my fees. To the extent
permitted by law, the Service Provider is not responsible for any loss or injury of any nature
whatsoever that I may suffer or incur whilst I am working as an Independent Domestic/House
Cleaning Contractor for a Client of the Service Provider .
6 . I am responsible for ensuring the quality of my work and I undertake to immediately and
properly rectify, at my own expense, any substandard work for which I am paid. If I do not do so
or the Client or the Service Provider otherwise requires, then the Service Provider can engage
another contractor to do so and charge me the cost of rectification of that substandard work.
7 . I will pay to the Service Provider the excess on any insurance claim caused by me.
8. I will give the Service Provider not less than two (2) weeks written notice if I choose to cease
working for the Service Provider or to have my name removed from the Service Provider's
Register of Approved Independent Domestic/House Cleaning Contractors .
9 . I will immediately return to the Service Provider any property belonging to the Service
Provider , including any identification badges, business cards and Clients ' keys in my possession
if I cease working for Client s of the Service Provider or if my name is removed for any reason
from the Service Provider's Register of Approved Independent Domestic/House Cleaning
Contractors .
10 . If I cease working for the Service Provider or if my name is removed from the Service
Provider's Register of Approved Independent Domestic/House Cleaning Contractors for any
reason, I will not for a period of twelve (12) months from that date accept any work from any
Client of the Service Provider for whom I have previously provided services.
11 . Whilst I am registered as an Approved Independent Domestic/House Cleaning Contractor
with the
Service Provider :
a. I will not accept any work from a Client of the Service Provider that excludes (or
where I do not receive) payment of the Placement Fee unless prior approval is given
by the Service Provider ; and
b. I will immediately report to the Service Provider all referrals that I receive from
Clients of the Service Provider .
12 . I will not at any time during my registration with the Service Provider , or if my name is
removed from the Service Provider's Register of Approved Independent Domestic/House
Cleaning Contractors for any reason, do or say anything that disrupts, interferes with, threatens
or brings to an end the business relationship between the Service Provider and any of its Client s
or that would bring the name and reputation of the Service Provider into disrepute or which
may cause any damage to the Service Provider .
13 . If I breach paragraphs 10, 11 or 12, I agree to pay the Service Provider within seven (7) days
an amount equal to one (1) year's Placement Fees for each instance of a breach based on
the assumption that a Client will be serviced by me once each week for a minimum of one (1)
year, which I acknowledge is a reasonable assessment of the loss which will be sustained by the
Service Provider as a result of my breach.
14 . I will not permit any person whatsoever who is not registered with the Service Provider to
enter a Client 's a property without the prior knowledge and consent of both the Client and the
Service Provider . I may engage other persons to carry out my duties to perform the services with
the consent of both the Client and the (prior written consent of the) Service Provider , which the
Service Provider may refuse to provide in its discretion. If another person carries out any of my
duties, I will still be responsible for the performance of the services, as though I had performed
the services myself. I will also ensure that the person performing the services agrees to be bound
by these All About Home Cleaning Terms and Conditions of Registration and I indemnify the
Service Provider against any claims which may be brought against it in relation to the services
or by the person performing the services.
15 . I consent to my name, phone number, referee comments and work history notes kept by the
Service Provider being given by the Service Provider to any· of its Clients as the basis of their
recommendation that a Client use my services as an Approved Independent Domestic/House
Cleaning Contractor and I expressly waive any rights which I may have in relation to that
information.
16 . I authorise the Service Provider to scan and retain on file, any relevant documents that may
prove my identity and or work rights and to obtain and keep information about me from my
referees, employers, credit reporting agencies and any other person or organisation who may
have knowledge or information concerning my general honesty, reliability, trustworthiness and
my capability as an Independent Domestic/House Cleaning Contractor .
17 . I shall maintain at all times the security, confidentiality and privacy of each Client of the
Service Provider for whom I perform the services and also all communications and dealings I
have with the Service Provider .
18 . I am solely responsible for the security of a Client s' access to their premises, including keys,
access cards or remotes whilst they are in my possession and I will not give the keys, access
cards or remotes to any other person or have additional copies of those keys, access cards or
remotes made or mark or label them in any manner that would permit the Client or their
premises to be identified if the keys, access cards or remotes are lost by me. Any security code
that I may be given to access Client 's premises is to be kept by me with absolute confidentiality
and I must not provide or disclose that security code to any other person.
19 . I will immediately return a Client's keys, access cards or remotes on request from either the
Client or the Service Provider . If any security code is written down, I will also destroy it on
request.
20 . If I breach either Condition 18 or 19, the Service Provider may use my personal information,
as it deems necessary, to facilitate or to cause the return of the Client's keys, access cards or
remotes or to protect the security of the Client 's property. I also agree to be responsible for any
claim that is made by the Client for their costs to replace any locks, access cards or remotes or to
reprogram any security device or codes arising from my losing the keys, access cards, remotes or
the security code.
21 . If I fail to pay any Placement Fees to the Service Provider , I agree to pay the Service
Provider within seven (7) days an amount equal to the unpaid Placement Fee plus the Service
Provider's costs and expenses incurred in exercising, protecting or recovering Placement Fees or
any other costs and expenses in connection with my registration. I further agree to pay ten
percent (10) % interest on any of the above outstanding amounts from the date on which they
are due to the date on which they are paid to the Service Provider .
22 . I will provide a Police Clearance if required and if I do not provide one I authorise the Service
Provider to apply for and obtain one at my expense.
23 . I agree to indemnify the Service Provider for any loss or damage it suffers or incurs of any
kind arising from any defective work that I perform for a Client or that the Service Provider may
otherwise suffer or incur if I do any act or thing that brings the name of All About Home
Cleaning or the Service Provider into disrepute.
24 . The Service Provider will not refer Client work to me if I breach these Terms and Conditions
or if any of the representations or warranties I made in clause 1 are incorrect at the time of
signing or if they subsequently become incorrect. I acknowledge that I have a positive obligation
to immediately advise the Service Provider if I become aware that any of those representations
or warranties ceases to be true and correct at any time.
25 . I acknowledge that in some circumstances a Client may wish to receive an invoice directly
from the Service Provider . In that event, I will provide sufficient details (as requested by the
Service Provider ) to the Service Provider to enable the Service Provider to prepare an Invoice to
the Client . I will also provide an Invoice to the Service Provider for the services provided (absent
the Placement Fee ) and acknowledge that the Service Provider will pay me for those services
(and it is only responsible to pay me for those services) following receipt of payment of the
invoice from the Client .
26 . I expressly acknowledge that the Service Provider may appoint other parties to undertake
some or all of its obligations or duties under these terms and conditions, including through the
appointment of providers who may be authorised to act on behalf of the Service Provider . In
that event, I will follow the proper direction of the Service Provider . However, I acknowledge
that at all times, I shall be contracting with and principally responsible to the Service Provider .
All About Home Cleaning respects your privacy. We use information collected from you to
provide you with opportunities as an Independent All About House Cleaner contractor and to
Improve and expand our relationship with you and our Client s. Refer to our Privacy Policy
Statement allabouthomecleaning.com.au/privacy-and-cookies-policy/
